Profound changes occur quickly, and your customer experience program can fall behind the leaders. Successful CX programs expand and evolve, with experimentation reaping many great insights. Join us and learn how to: build a business case for your organization’s CX economic value story, identify organizational changes needed to put customers first, get the most from your feedback mechanisms and data, and leverage CX as a catalyst for digital transformation. Contact: The Conference Board, CX Conference  or 212-759-0900

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